Privacy policy
Handcrafted Home is a small Canadian shop. We collect only what we need to make, ship and support your order, and we never sell your information.
What we collect
- Your name, email, phone (optional) and shipping address when you place an order.
- The text you type to personalize a product, so we can print it.
- Payment details are entered directly with Stripe, our payment processor. We never see or store your full card number.
- Your email address, if you join our email list for the welcome offer.
- Basic, anonymous browsing statistics (pages visited, device type, rough location), only if you accept analytics cookies.
Who we share it with
Only the companies that help us run the shop, and only what each one needs:
- Our print and fulfilment partner prints and ships your order, so it receives your name, shipping address, contact details and personalization.
- Stripe processes your payment.
- Resend delivers our order, shipping and email-list messages.
- Google Analytics measures how the site is used, with cookies, if you accept them.
Some of these companies store data outside Canada, including in the United States, where it may be accessible to authorities under local law.
Our email list
If you sign up for the welcome offer, we keep your email address, your discount code, when you signed up and the consent wording you agreed to, as Canada’s anti-spam law (CASL) requires. We use it only to send you your code and the occasional email about new designs and offers. We never sell or share the list.
Every email has an unsubscribe link that works in one click, or you can email us and we’ll take you off. Unsubscribing doesn’t affect order and shipping emails for things you buy.
Cookies and analytics
Your cart, your cookie choice and your welcome code are kept in your own browser so the shop works. These are needed and are never used to track you.
When you first visit, a banner asks whether you accept analytics cookies. Google Analytics only loads after you choose Accept; if you choose Decline, it never loads and the shop works exactly the same. You can change your mind anytime with the “Cookie choices” link at the bottom of every page.
How long we keep it
Order records are kept for as long as Canadian tax law requires (generally six years). Anything we don’t need for that is deleted when it’s no longer useful.
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing hello@handcraftedhome.ca. We’ll reply within 30 days.
Last updated October 2026.